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dadu4d Privacy Policy — What We Collect and Why

Our Privacy Policy explains exactly what personal data dadu4d collects when you open an account, complete phone verification, or process a deposit through DANA, OVO, GoPay or QRIS…

Account & identity dataPayment method recordsDevice & session logsCookie preferencesData deletion requests

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What Information dadu4d Collects From You

dadu4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account we collect your registered name, phone number, and the email address you provide during verification. If you fund your account via DANA, OVO, GoPay, QRIS, virtual account or bank transfer, we record the transaction reference and wallet identifier so we can

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match receipts and resolve disputes. We also log device type, browser version and session timestamps to detect unauthorised access attempts on your account. We do not store full card numbers. Retention periods depend on local law — for Indonesian accounts we hold transactional records for a
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minimum period aligned with applicable financial regulation, then delete or anonymise them. You can request a copy of everything we hold on you by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold, our support team handles privacy requests seven days a week. Customers in Jakarta and Yogyakarta typically receive an initial response within 24 hours of submitting a request through live chat or email. Provide your registered phone number so we can verify your identity before processing any data change.

Team online

Live Chat

Available seven days a week directly inside your account dashboard — cite your registered phone number so we can verify your identity before actioning any data request.

Email Support

Send your data access or deletion request to our privacy email address. Include your account username and the specific records you want reviewed; we aim to respond within 24 hours.

In-Account Form

Log in, head to account settings, and use the privacy request form to flag a correction or ask for a retention summary. The form routes directly to our data team.

HOW WE HANDLE DATA

Six Ways We Manage Your Information Securely

Data security at dadu4d is built around account-level controls, not just server-side rules.

Phone Verification Before Access

Every new account requires phone verification before the lobby or cashier becomes available. This step ties your identity record to a confirmed number and prevents unauthorised account creation in your name.

Encrypted Payment Records

DANA, OVO, GoPay and QRIS transaction references are stored encrypted. We never display full wallet credentials in your account history — only masked identifiers and timestamps are visible.

Cookie Controls in Your Browser

We use session cookies to keep you logged in and analytics cookies to understand how pages load on Indonesian mobile networks. You can adjust cookie acceptance in your browser settings at any time without losing account access.

Retention Schedule Aligned to Local Law

Account and transactional records are kept for the period required under applicable Indonesian financial regulation. Once that period expires, data is anonymised or deleted — we do not hold it indefinitely.

No Third-Party Data Sales

We do not sell your personal data to advertising networks. Payment processor integrations — including those used for virtual account and bank transfer rails such as BCA, BRI and Mandiri — are bound by data-processing agreements.

Data Correction and Deletion Path

You can request a correction to your registered name or phone number, or ask us to delete your account record entirely. Requests are processed via live chat or the in-account privacy form within the timelines set out in this policy.

Your Privacy Questions About dadu4d, Answered

The questions below cover the most common things you might want to know about how dadu4d handles your personal data — from what we collect at sign-up to how you can ask us to delete your account record. If your question is not here, reach out via live chat and we will point you to the right part of the policy.

We collect your registered name, phone number and email address during sign-up. If you deposit via DANA, OVO, GoPay or QRIS, we also log the transaction reference and wallet identifier tied to that payment.

Yes. Any DANA or OVO transaction reference created when you fund your account falls under this Privacy Policy. Records are stored encrypted and retained only for the period required by applicable Indonesian financial regulation.

Retention periods depend on local law. For Indonesian accounts, transactional and identity records are held for the minimum period required by financial regulation, then anonymised or deleted. You can ask us for your specific retention schedule via live chat.

Yes, where local law permits. Submit a data access request through live chat or the in-account privacy form, provide your registered phone number for identity verification, and we aim to respond within 24 hours.

Log in, go to account settings, and use the privacy request form — or contact live chat directly. State that you want your record deleted, confirm your registered phone number, and our data team will action the request within the policy timeframe.

We use session cookies to maintain your login and analytics cookies to monitor page performance on Indonesian mobile networks. You can adjust cookie settings in your browser at any time; doing so does not block account access or payment processing.

We do not sell personal data to advertisers. Payment processors for QRIS, virtual account and bank transfer rails — including those connected to BCA, BRI and Mandiri — operate under data-processing agreements that restrict how they may use your information.

dadu4d Privacy Policy — What We Collect and Why

How to Reach Us About Your Privacy Rights

Live Chat

Email Support

In-Account Form

Six Ways We Manage Your Information Securely

Phone Verification Before Access

Encrypted Payment Records

Cookie Controls in Your Browser

Retention Schedule Aligned to Local Law

No Third-Party Data Sales

Data Correction and Deletion Path

Your Privacy Questions About dadu4d, Answered

01 What personal data does dadu4d collect when I open an account?

02 Does the dadu4d Privacy Policy cover my DANA and OVO payment records?

03 How long does dadu4d keep my account data?

04 Can I request a copy of the data dadu4d holds about me?

05 How do I ask dadu4d to delete my personal information?

06 Does dadu4d use cookies, and can I turn them off?

07 Does dadu4d share my data with third parties?

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